Complaints

If you are unhappy with the service, you have received from Helpforbuyers.co.uk or a product we have arranged on your behalf and you would like to make a complaint, please contact us either in writing to:

Complaints, TenetLime Limited, 5 Lister Hill, Horsforth, Leeds, LS18 5AZ; or by e-mail: complaints@tenetgroup.co.uk; or by telephone: 0113 2390011.

If we are unable to settle your complaint or you are unhappy with our response, the Financial Ombudsman Service may be able to help. We will explain how at that point.

If you require further information about the Financial Ombudsman Service, you can contact them directly:

Tel: 0800 0234567
Website: www.financial-ombudsman.org.uk